Notice of Privacy Practices

How We Use Your Health Information

We may use and disclose your protected health information (PHI) for the following purposes:

• Treatment: To provide, coordinate, and manage your healthcare, including telehealth consultations, medication prescriptions, and wellness planning.
• Payment: To process payments, verify insurance (if applicable), and manage billing for services rendered.
• Healthcare operations: To improve the quality of care, train staff, conduct audits, and manage our platform.
• Communication: To contact you about appointments, medication reminders, wellness check-ins, and community events.

Your Rights Regarding Your Health Information

• Right to access: You may request a copy of your health information.
• Right to amend: You may request corrections to your health information if you believe it is inaccurate.
• Right to an accounting of disclosures: You may request a list of certain disclosures we have made of your health information.
• Right to request restrictions: You may request that we limit certain uses and disclosures of your health information.
• Right to request confidential communications: You may request that we communicate with you in a specific way or at a specific location.
• Right to a copy of this notice: You may request a paper or electronic copy of this notice at any time.

How We Protect Your Information

• All health data is encrypted in transit and at rest.
• Access to health information is restricted to authorized personnel only.
• We maintain physical, electronic, and procedural safeguards that comply with federal regulations.
• We will notify you promptly in the event of a breach of your unsecured health information.

Disclosures Without Your Authorization

We may disclose your health information without your authorization in limited circumstances as required by law, including:

• Public health activities (disease reporting, FDA safety reporting).
• As required by law enforcement or judicial proceedings.
• To prevent a serious threat to health or safety.
• Workers' compensation as required by state law.

Changes to This Notice

We reserve the right to change this notice and make the new provisions effective for all health information we maintain. Updated notices will be posted on our website.

Contact

For questions about this notice or to exercise your rights, contact our Privacy Officer at privacy@jamala.health or hello@jamala.health.