Patient Bill of Rights

Your Rights

• The right to receive respectful, culturally competent care regardless of race, gender, age, sexual orientation, disability, or socioeconomic status.
• The right to be informed about your diagnosis, treatment options, risks, and expected outcomes in language you can understand.
• The right to participate in decisions about your care and to refuse treatment.
• The right to privacy and confidentiality of your medical information in accordance with HIPAA and applicable state laws.
• The right to access your medical records and request amendments.
• The right to know the qualifications and credentials of your healthcare providers.
• The right to receive a clear explanation of charges and billing practices.
• The right to file a complaint or grievance without fear of retaliation.
• The right to receive emergency care when needed.
• The right to continuity of care and timely responses to your health concerns.

Your Responsibilities

• Provide accurate and complete health information to your care team.
• Follow the treatment plan agreed upon with your provider, or communicate if you choose not to.
• Notify your provider of any changes in your health condition.
• Treat all healthcare professionals and staff with respect.
• Meet your financial obligations in a timely manner.
• Ask questions when you do not understand your care instructions.

Contact

If you have questions about your rights or wish to file a complaint, contact us at hello@jamala.health.